Info

The Hatman Website Refund Policy

Any product returned within 7 days of reciept, may be refunded, providing it is returned in the condition sold, and has not been worn. Statutory rights are not affected.

Delivery Information and Costs

Changing your order

You can amend your order up to three hours after placing the initial order. And we will happily make any of the following changes to your order: Dispatch name or address, billing name or address, add or remove products, delivery method, or cancelling the order. If however your order has entered our dispatching process we will not make any changes.

Delivery Times

Standard
For mainland UK we aim to deliver within three working days following the date your order is placed. For orders placed between noon on a Thursday and the end of the weekend (or Bank Holiday if applicable), we aim to deliver within five working days.

Express
For mainland UK we aim to deliver the next day if your order is placed before 12pm (noon), Monday to Thursday. For orders placed between 12pm on a Thursday and the end of the weekend (or Bank Holiday if applicable), we aim to deliver within two working days.

If your order is for delivery to Northern Ireland or the Highlands and Islands please allow extra time for delivery.

Delivery Areas

Mainland UK addresses. We also take orders for delivery to the Channel Islands, BFPO and international addresses.

Standard £3.95 delivery charge (UK)

Express £4.95 delivery charge (UK)

For International Orders Prices will be given on request.

There is one simple delivery charge( subject to insurance for large orders) no matter how many items you have in a SINGLE order You can browse our online store by product through our online shop pages. We aim to bring you all the latest urban looks at Competitive prices, we offer new styles online every week to keep you up-to-date with the current trends. So don't forget to visit us regularly!

Security and Privacy

We offer fully secure online transactions, so you can shop whenever you want from home or work. All payments are totally secure and all purchases are covered by a no-nonsense refund and exchange policy.

We are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you through our regular newsletter and by updating this statement on our website.

What the data will be used for?

1. Your data will enable us to fulfill your order and to notify you about important functionality changes.
2. We will also send you email newsletters to inform you about our products, services, promotions and special offers. If you do not wish to receive email newsletters simply unsubscribe from the email at any time or send an email in each case writing "unsubscribe" in the subject heading.
3. We comply with the standards, procedures and requirements laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.
4. We will never make our mailing list available to other companies whose products and services may be of interest to you.
5. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy.

Customer Feedback

By providing your details on our website, you consent to the information you give us being processed for any of the purposes we have explained above except where we have received your "unsubscribe email" or you have checked the third party opt-out box. If you have any comments, queries or complaints relating to our privacy policy please email info@thehatman.net

Payment Options

You can pay by Visa, Delta/Connect, Maestro, MasterCard, Solo or Electron.

Your card will only be charged once the goods have been dispatched to the delivery address. On the date of dispatch we will contact you by email confirming date, items and delivery information of your order.

All prices are inclusive of VAT at the current rates and are correct at the time of entering the information onto the system. The total cost of the order is the price of the products ordered plus the delivery charge.

Please note that we will be unable to change from a residential address to a business address once the order has been dispatched.

Credit Card Validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not for any reason authorise payment then we will notify you by email and not dispatch the order.